A knowledge base is typically described as the simplest way to capture, organize and share your information.

Knowledge base is a term used to describe a software application that is used to organize information, and provide a way to retrieve information in the future. The internet has made the use of knowledge bases more commonly as a means to provide 24 hour/7 day a week technical support to customers through a company's website. Our knowledge base software is 100% web based and there is no technical expertise needed.

The information management function is implemented as the ability to create categories, articles and relations between/among these.

It offers the users an intuitive interface that presents the categories in a hierarchical tree view in the web page which can be easily browsed and manipulated. The users can create articles and categories and manage them as necessary.

The security enforced by the system allows different privileges to be assigned to users, thus protecting critical content, but allowing public information to be shared. You have the option to create custom roles and create user names and accounts for departments or people in/outside your company to gain access to secure information.

Platform details

  • Environment: Microsoft Windows Server 2008 R2
  • Development tools: ASP.NET 4.0
  • Requirements: Internet Information Services (IIS) 7.5, Microsoft SQL Server 2008

 


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