By

HBS Connect

A fully fledged Hotel Booking System

01. CUSTOMER

Our customer is a is an online travel agency that has been serving the Dutch market since 2013. The company specializes in curating exclusive hotel packages and unique travel deals, offering them at special, competitive prices. Their focus is on providing exceptional value and memorable getaways by bundling accommodation with meals and activities into all-inclusive offers.

#WebApp
#Booking

02. THE SOFTWARE

We took over an existing customer-facing WordPress website, enhanced its functionality, and expanded its feature list. The most significant addition was a custom-built Admin Backoffice. This powerful tool allows the site owner to manage all aspects of the business, including hotels, bookings, and customer data, and provides robust reporting capabilities.

The system is comprised of four main components:

  1. WordPress Website: The public-facing site where visitors browse and book hotel packages.
  2. WordPress Admin (CMS): Used by administrators to manage the accommodation offers displayed to visitors.
  3. Booking Pages: A separate application where users configure the details of their reservation (dates, number of people, room types, etc.).
  4. Admin Backoffice: A comprehensive backend system for managing hotels, bookings, customers, and financial data.

Front-end

03. Highlights

For Website Visitors:

  1. Search for Accommodation Deals: Easily find hotel packages based on destination (country, city, or hotel name), arrival date, and length of stay.
  2. View Pricing & Availability: Check the prices for different time periods and see real-time availability.
  3. Customizable Bookings: Configure reservations by selecting the period, number of adults and children, and the number and type of rooms.
  4. Promotional Packages & Extras: Choose from various promotional benefits, extras, and upgrades to enhance the stay.
  5. Secure Payments: Integrated with a payment provider for seamless and secure booking transactions.

03. Highlights

For Administrators:
 
  1. Comprehensive Management: Full control over managing hotels, bookings, and customer information.
  2. Global Configuration: Set up system-wide costs, special gifts, and promotional offers.
  3. Automated Email System: Configure automated emails for booking confirmations and other events, as well as manage newsletters.
  4. Financial Reporting: Generate financial reports, invoices, and other essential business documents.
  5. Content Management: Add, edit, or delete hotel offers directly in the WordPress CMS and link them to the Backoffice.
  6. Dynamic Price Calculation: The system dynamically computes the final price based on the selected room types, number of people, and any extras.

Back-end

04. CHALLENGES

Several key challenges were addressed during the project’s development to meet the client’s specific needs.

Synchronization Between WordPress and the Backoffice:

  • Problem: The client needed a seamless way to synchronize the hotel offers managed in the custom Backoffice with what was displayed on the public-facing WordPress site.
  • Solution: We developed a custom synchronization mechanism that bridges the two systems, ensuring data consistency and accuracy across the platform.

Complex Custom Booking Logic:

  • Problem: The client required custom formulas to handle booking configurations, particularly for room allocation constraints (e.g., specific room types being limited to a certain number of adults or children).
  • Solution: We implemented a custom user interface and backend logic for room allocation and pricing. This provided the flexibility to manage complex booking rules and ensure a smooth user experience.

Optimizing an Outdated WordPress Installation:

  • Problem: The existing WordPress site was running on a very old version with outdated plugins, leading to poor performance and slow loading times.
  • Solution: We Implemented custom PHP code workarounds to improve loading times and overall site performance where standard updates were not feasible.

05. TECHNOLOGIES

WordPress

PHP

.NET

C#

MySQL

MS SQL

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